Program Three: Virtual Help Desk
Why pay for an on-site visit if a face-to-face meeting isn't necessary? If you choose the Virtual Help Desk program we can access and resolve your technical troubles via a secure log in procedure over internet, as well as monitor a remote PC and control customer's PC (with user's permission) to help resolve problems. The benefit for this program is: there is no trip charge and the labor charge rate is much lower than standard on-site service rate. This program is good for the company often need help desk support or the minor network issue without on-site needed

This program also need a block or blocks of time are purchased in advance for the use towards the service time.

Block Time (Hours) Discount Labor Charge
Virtual Help Desk   $85/Hour

* No trip charge for this service