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Program Three: Virtual Help Desk
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Why pay for an on-site visit if a face-to-face meeting isn't necessary? If you
choose the Virtual Help Desk program we can access and resolve your technical
troubles via a secure log in procedure over internet, as well as monitor a
remote PC and control customer's PC (with user's permission) to help resolve
problems. The benefit for this program is: there is no trip charge and the
labor charge rate is much lower than standard on-site service rate. This
program is good for the company often need help desk support or the minor
network issue without on-site needed This program also need a block or blocks of time are purchased in advance for the use towards the service time.
* No trip charge for this service |